← All auto repair examples

Sample website for a fictional auto repair shop · Industrial

Use this design
Skip to content
Phone: (555) XXX-XXXX

FAQ

Answers before you call

The most common questions about booking, prices, service and tire service. Did not find your answer? Call or write to us.

Booking and timing

Do I need an appointment?

We recommend booking ahead so a mechanic's time is free for you. You can book by phone or through the contact form on the website.

How can I book?

Call (555) XXX-XXXX, or write through the contact form on the website and describe what your vehicle needs.

How soon can I get an appointment?

We confirm an exact time based on how busy the shop is. The quickest way is to call or book through the website and agree on a specific day.

Can I come in without an appointment?

We will take you without an appointment if the workshop allows it, but we cannot promise a time or a wait in advance. To be safe, we recommend booking ahead.

How long does a routine service take?

It depends on the job, from a quick oil change to a longer engine or transmission repair. We give you a rough time when you book.

Can I leave my car at the shop overnight?

Please check in advance, by phone or through the contact form, whether you can leave your vehicle outside our business hours.

Will you call me when my car is ready?

Yes. We get in touch as soon as your vehicle is ready, and also if we find during the repair that something more is needed. Nothing extra is repaired without your approval.

Prices and payment

How much is an hour of mechanic labor?

The hourly rate for a mechanic's labor is $100.

Is diagnostics a paid service?

Yes. Basic diagnostics is $65 and extended diagnostics is $95.

Are the prices on the price list final?

The prices on the price list are approximate. The final price depends on the specific vehicle, the scope of the work and the price of the replacement parts used.

Are replacement parts included in the labor price?

Labor prices usually do not include the price of replacement parts unless an item says otherwise. We tell you the price of the parts separately before we start the repair.

Will you tell me before a more expensive repair?

Yes. If a repair turns up the need for larger or unexpected additional work, we contact you before we carry on.

Can I bring my own replacement parts?

Please check in advance by phone whether you can use your own parts. It depends on the part and the type of repair.

How can I pay?

We are happy to explain the current ways to pay by phone or at the shop.

Service and repairs

Which makes of car do you service?

We focus on servicing passenger cars. If you are not sure we can handle your particular model, please check in advance by phone.

Do you do routine vehicle service?

Yes. We offer routine service to the manufacturer's schedule: oil and filter changes, a fluid check and a vehicle service inspection from $140.

Do you change oil and filters?

Yes. An engine oil and oil filter change (labor) starts at $65, and the price of the oil and filter is added separately.

Do you repair brakes and suspension?

Yes. Replacing brake pads on one axle (labor) starts at $85, and replacing rotors and pads on one axle starts at $140.

Do you replace timing belts?

Yes, a timing belt replacement (labor) starts at $550. The final price depends on the specific engine and the scope of the work.

Do you replace clutches?

Yes, a clutch replacement (labor) starts at $550.

Do you service air conditioning?

Yes, air conditioning service starts at $120.

Do you do auto electrical work?

Yes, we charge auto electrical work at $120 per hour.

What if I do not know what is wrong with my car?

In that case we recommend basic or extended diagnostics ($65 or $95). Based on the result, we suggest a sensible next step.

Diagnostics

What does vehicle diagnostics include?

Diagnostics includes reading fault codes, checking control units and sensors, finding the cause of a warning light and confirming a fault before a part is replaced. Basic diagnostics is $65 and extended diagnostics is $95.

My check engine light is on. Can you find the cause?

Book your vehicle in for diagnostics. Basic diagnostics is $65 and extended diagnostics is $95. A warning light alone does not always point to one fault, so the specific cause is confirmed only by diagnosing the vehicle.

Will you clear the fault codes?

Clearing fault codes is part of diagnostics and any repair that follows, where clearing them after the repair makes sense. We recommend a specific course of action only after diagnostics, not without finding the cause.

Do you check a car before I buy it?

Yes, a pre-purchase vehicle check is $140.

Tire service

Do I need an appointment for a tire change?

We recommend booking, especially in the tire-swap season, so a time is free for you.

How much does it cost to change 17-inch tires?

A complete tire change including balancing for 16–18″ wheels is $130. If it is only a swap of complete wheels including balancing, the price for 16–18″ is $95.

What is the difference between a tire change and a wheel swap?

A tire change means removing the old tire and mounting a new one on the same rim, balancing included. A wheel swap means only swapping already-mounted wheels (for example between a summer and a winter set), balancing included, which is why it costs less.

Do you repair punctures?

Yes, puncture repair starts at $35. Whether a tire can be repaired depends on where the damage is and how big it is.

Do you offer storage for tires or wheels?

Yes, seasonal storage of tires or wheels is $120 per season.

Do you change tires on SUVs too?

We change wheels in all common sizes. For larger sizes of 19–23″, a complete change including balancing is $185.

Practical information

Where can I find you?

You can find us at 123 Your Street, Your City, ST 00000.

What are your business hours?

We are open Monday – Friday 8:00 AM – 5:00 PM. We are closed at the weekend (Saturday, Sunday).

How can I contact you?

Call (555) XXX-XXXX, or write through the contact form on the website.

Can I drop my car off in the morning and pick it up in the afternoon?

For simpler jobs, such as an oil change or a tire swap, that is usually possible. We confirm an exact time when you book, based on the scope of the work and how busy the shop is.

BOOKING

Need a service?

Call us or send a request. We will get back to you and set a time.

CONTACT THE SHOP